7 major management produces the best quality cartons
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core tip: quality, also known as quality, is the characteristic or attribute of a product. Quality has its advantages and disadvantages, which can also be said to be high and low. People often regard high-quality products as "good quality" and low-quality products as "poor quality". There is no "good" quality, only qualified quality. Good products are made, not tested. Therefore, the key to quality lies in management. In the same way, the following seven key points of quality management are worth learning from the carton factory
[China Packaging News] quality, also known as quality, is the characteristic or attribute of a product. Quality has its advantages and disadvantages, which can also be said to be high and low. People often regard high-quality products as "good quality" and low-quality products as "poor quality". There is no "good" quality, only qualified quality. Good products are made, not tested. Therefore, the key to quality lies in management. In the same way, the following seven key points of quality management are worth learning from the carton factory
I. The quality is determined by the customer.
no matter how advanced the equipment, how excellent the performance and how exquisite the appearance are advertised, the cartons will be eliminated as long as they are not what the customer needs. Therefore, the position and concept of carton factory: replace "best quality" with "best quality"; The "optimal quality" is the "most satisfactory quality" for customers
1. Meet customers' current needs:
meet specific specifications
easy to use
beautiful appearance
2. Ensure customers' future needs:
durable, not prone to failure
safe and reliable
little impact on the external environment
thoughtful consideration for customers
2. Quality is not an increase in cost, But it can reduce the cost
people's wrong idea of quality: to improve quality is to improve the cost
for the carton factory, if the defective rate decreases, the cost will decrease:
there is no need to spend the cost of inspecting and correcting defective products
no defective products, saving the cost of material replacement and machine adjustment
more production opportunities due to the reduction of defective products
the continuous production capacity of production can be improved when the defect rate is reduced
III. quality management
quality management is to minimize or even eliminate the instability of product quality. Quality management is all the activities that the manager carries out in order to achieve the objectives of the Department
1. Grasp unstable product quality
unstable factors come from:
2. Quality management foundation
(1) standardization
standardization is an indispensable criterion for managing unstable quality and a "Nemesis" of barbaric manufacturing
(2) informatization
digitalization can be said to be the most effective way to manage instability. The so-called datalization is to express things in numerical values as much as possible
(3) quality education
continuously improving employees' quality awareness is the eternal theme of the enterprise, so that employees can do it right for the first time
(4) quality cost analysis
prevention cost
identification cost
failure cost
(5) quality defect analysis
minor defects
general defects
serious defects
fatal defects
(6) equipment management
equipment optimization
equipment maintenance
3, "three presses" and "three inspections"
(1) "three press"
requires employees to Operate according to the standard (pre job training and on-site guidance)
the inspector is required to inspect according to the process, drawings and standards
the technology department is required to prepare processes, drawings and standards
(2) "three inspections"
self inspection by employees
tour inspection
mutual inspection among employees
IV. three major quality controls
1. Incoming control and inventory quality management
the 5R principle of incoming control. The 5R principle refers to the purchase of materials in a timely manner, with the right quality, the right amount, the right price and the right place. The realization of 5R can ensure the requirements for material supply in terms of demand, cost and quality
(1) timely right time: timely supply materials when needed
(2) rightquality: the quality of purchased materials and materials issued by the warehouse meets the standard
(3) an appropriate amount of rightquantity. The purchase quantity and stock shall be controlled appropriately to prevent dead materials and excessive use of funds. The required materials shall be obtained at a reasonable cost
(use the "shift" key to select the gear to be calibrated (300KN or 150kn) 4) right price, and obtain the required materials at a reasonable cost
(5) appropriately right place, purchase materials from the nearest or most convenient supplier to ensure that materials can be supplied at any time
2. Process control and SPC - statistical process control
formulation of process quality management plan
equipment spot inspection and instrument calibration
first article inspection
operator independent inspection
process patrol inspection
quality abnormality handling
inspection records
statistical analysis of defects
separation and marking of defective products
application of control chart
application of limit samples
implementation of Kanban management
3 Terminal control and customer satisfaction
the determination and commitment of the top supervisor
make customers "loyal to us" forever
strive for customers with strict quality requirements
carry out the activity of "one vote veto system" for all employees
establish a satisfactory enterprise environment for employees
attach importance to education and training
establish good environmental quality
cultivate supplier ideas forever
v Quality management and staff improvement
1, 6S management and quality
6s activities originated in Japan. It refers to the corresponding activities on production factors such as materials, equipment and personnel at the production site, laying a good foundation for the development of other management activities. It is a magic weapon for improving the quality of Japanese products after World War II and marketing around the world
(1) Seiri: distinguish the items to be used from those not used. Those not used shall be removed from the site and only those to be used shall be retained
(2) Seton: put the articles to be used in order according to the specified position, and do a good job in identification management
(3) cleaning (Seiso): clean the dirty parts of production factors such as equipment and environment on the site and keep them clean
(4) cleaning (Seiketsu): maintain the above situation after finishing, rectification and cleaning, so it is also called "3S" activity
(5) Shitsuke: everyone should abide by the company's rules and regulations, develop good work detection methods and habits
(6) safety: work according to the operating procedures to avoid accidents
6s pithy formula:
it's hard to find items if they are only sorted out
there is only rectification, and there is no way to choose chaos
the articles are not used reliably because they are not cleaned
How to guarantee the effect of3s? Clean out and offer a move
standard operation training literacy, safety production is the most important
improve day by day, and the company has a high level of management
2. TPM and all employees' independent improvement
t:total
p:productive
m:maintenance
tpm means that the company participates in and carries out repeated small team activities in all departments, including production, development, design, sales and management departments, from the top management to the first-line employees, with the goal of pursuing the production limit and building a system that can prevent all waste, Challenge high-efficiency enterprises with zero failure, zero waste and zero defect, as well as dynamic enterprises with independent improvement activities of departments and teams. Expected effect:
(1) tangible effect:
improve quality
reduce cost
shorten production and management cycle
reduce inventory
improve labor productivity Equipment efficiency
reduction of work waste
reduction of market complaints
reduction of various losses
elimination of potential safety hazards
increase in the number of improvement proposals
(2) intangible effects:
enhancement of employees' awareness of improvement
improvement of employees' skill level
cultivation of a proactive corporate culture
VI Quality management and TQM
the father of quality management - Dai Ming's fourteen key points of management:
there should be a constant purpose to improve products and services
adopt new ideas
stop relying on inspection to improve quality
abolish the system of bidding at the lowest price
continuously improve the production and service system to improve quality and productivity
establish on-the-job training system
they also have excellent heat insulation performance and strong absorption capacity to establish a leadership system
eliminate fear so that everyone can work effectively for the company
eliminate slogans, instructions and goals that require employees to achieve zero defects and high productivity
break down the barriers between departments
abolish the work standard quantity at the work site and replace it with leaders
remove the obstacles that cannot make workers proud of their skills
establish a dynamic education and self-improvement mechanism
let everyone in the company devote themselves to transformation
VII. Quality management and zero defect planning
zero defect management is a quality concept and management method initiated by American quality management master Crosby. The premise is: in view of the performance of the dual work attitude in the work site, that is, people are willing to accept the imperfect situation in some fields, while in other fields people expect zero defects. The condition for the development of this dual attitude is because of people, and people will make mistakes. However, zero defect means that if people focus on details and avoid mistakes, they will continue to approach the goal of zero defect
1. Zero defect
the first time an enterprise makes a mistake, it will spend half of its operating expenses on the cost of doing something wrong. The cost of doing something wrong is about 25% of its sales revenue, but the enterprise thinks it is justified. To do it right for the first time is to avoid the cost. Quality means meeting the requirements and quality means profits
establish a prevention system:
(1) the traditional concept focuses on the inspection and after-sales remedy after the completion of the product,
(2) the idea of zero defect management is to improve the product quality by changing people's attitudes and habits and ways of doing things from the perspective of people's value and spiritual field
2. Basic principle of zero defect
the basic principle of zero defect management is the guideline for enterprises to improve quality to achieve zero product defect. The core of quality management is prevention, and all work standards are zero defects
the prevention of zero defects focuses on the prevention of unconscious errors, which has the following characteristics:
(1) it is usually caused by poor operation,
(2) in case of unconscious errors, it is difficult to find reasons to explain or excuse from daily experience
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